eB E-book Mazzei, Alessandra | Quaratino, Luca | Ravazzani, Silvia Internal crisis communication in the time of Covid-19 pandemic : Company strategies and working experience of employees PDF 2021 - Franco Angeli
eB E-book Quarantino, Luca | Mazzei, Alessandra The State of the Art of Employee Communication in Italian Companies : Communication and organizational relations for competitive advantage PDF 2020 - Franco Angeli
eB E-book Quarantino, Luca | Mazzei, Alessandra Rapporto sulla comunicazione interna nelle aziende italiane : Comunicazione e relazioni organizzative per il vantaggio competitivo PDF 2019 - Franco Angeli
c Chapter Mazzei, Alessandra | Crescentini, Alberto | Russo, Vincenzo Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector PDF 2008 - Firenze University Press Is part of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
c Chapter Russo, Vincenzo | Castelli, Luciana | Oliviero, Nadia | Mazzei, Alessandra The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation PDF 2008 - Firenze University Press Is part of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)