FAQ
Which programs do I need to open files?
Our files must be opened with Adobe Reader XI and subsequent versions, using the systems that are compatible with Adobe Reader.
How can I get Adobe Reader and how much does it cost?
Adobe Reader software can be downloaded free of charge
here from the Adobe website.
Why do I have to use Adobe Reader to view the files?
All our files are protected by an Adobe DRM system and are exclusively for the use of the purchaser. Users must use their own username and password to open and view the files.
I have installed Adobe Reader but I still can't open the files: what should I do?
You can find instructions for opening files
here.
How am I able to use the material I have purchased?
The usage options for each file are shown before purchase. Many allow for download - time limits are given if applicable, copy/paste and printing.
I've forgotten which options were available for the file I bought: what should I do?
The usage options can be found alongside each file in your personal order archive.
I bought a text using my computer but I'd like to move it to my tablet or mobile phone to read it from there: is this possible?
Of course: you will need to have the Adobe Reader App installed on your device to open it.
Can I put texts into my cart to buy later?
Yes, items will remain in your cart until they are bought or removed by you.
Must I register on the site?
It is only obligatory to register if you wish to make a purchase. All user data is protected by the relevant privacy legislation (L.196/03 and subsequent updates).
How can I pay?
We accept credit cards on the Visa, Mastercard and American Express circuits. Credit card payments are made through the Banca Sella site in order to guarantee secure handling of data. Payments may also be made by PayPal, MyBank and UP Mobile. Banca Sella customers may also use the bank transfer function from their current account.
What if I don't have a credit card or PayPal account?
You can use UP Mobile and MyBank, or pay by bank transfer if you are a Banca Sella account holder.
