FAQ

You don't need to register to consult the titles included in your library's Torrossa collection. You will need to register if you wish to create your own workspace and make use of the additional study tools this offers: save searches, tags and comments, organise your research and compile/export lists and bibliographies.
All user data is protected in accordance with Article 13 of the General Data Protection Regulation (EU) (GDPR) 2016/679 of the European Parliament and the Italian Legislative Decree No. 196/2003 ("Italian Privacy Code") and subsequent additions.

Torrossa digital content is available in PDF or ePub formats: you can download Acrobat Reader here to read PDFs and click here to download the Torrossa Reader application to read ePubs.

Talk to your librarian: it may be possible for the library to acquire what you need. Alternatively, you might want to take a look at our digital bookstore (www.torrossa.com), where there's an even wider range of content available for direct purchase by individuals.

Files can only be opened with Acrobat Reader XI and subsequent versions, on all platforms for which Acrobat Reader is available.

The Acrobat Reader software can be downloaded for free from the Adobe website here.

The documents are protected for copyright reasons, and this is why you need the Acrobat Reader program to consult them. The files are intended for the personal and exclusive use of members and patrons of the library/institution.

The procedure for opening documents can be found here.

The Torrossa Reader application is currently only for use with ePub format. The PDFs on Torrossa can only be opened with Acrobat Reader.

The usage options for each document are indicated, including download limitations, expiry (if applicable), permissions for copy/paste of the text and printing. These details can also be visualised by using your mouse to position the cursor over the "download" icon.

Of course: just download the file on your device and open it with the previously installed Acrobat Reader App.

To read the ePub files purchased on Torrossa, simply download the Torrossa Reader application, available free of charge from the App Store of your device.

The Torossa ePub documents can only be consulted with the Torrossa Reader. It is not possible to download Torrossa ePubs on other platforms (eg Kindle or Kobo) as these have their own reading systems.

The e-mail address is required by the system to be able to assign a licence to the downloaded documents. This is requested the first time you download an ePub and is kept in memory for the entire work session. If the reading session expires, or is closed, or you change your browser, you will need to enter the address again. The e-mail address will not be requested if you enter access.torrossa.com and log in with your site registration credentials.

The 'passphrase' is the identification associated with the file and corresponds to the e-mail address you used when you downloaded the file.

The passphrase for the app is required only once unless you use different e-mail addresses than those entered for the first download. The passphrase field recognizes uppercase-lowercase (case sensitive) and it is therefore advisable to be careful when entering data.

On your system, the default application for opening ePub files is different from Torrossa Reader.

We therefore recommend that you make Torrossa Reader the default application by following the procedures provided by your system, or open Torrossa Reader and then upload the file.

In the "information" section for each ePub document you will find the usage permissions and an expiry time - if applicable. It is not possible to print ePub files.

A summary of the permissions is available on Torrossa Reader by selecting the info icon or the lock icon, depending on whether you have the desktop or mobile app or, in the desktop version, on the three dots next to the title.

Simply go back to the access.torrossa.com website and click on Download.

Of course: just install the Torrossa Reader App on the new device and then download the ePub file from the 'My library' section on the Torrossa website. EPub files downloaded from access.torrossa.com maintain their usage options when moved to a new device.