Linking Citizens' Ratings to Services Quality Improvements : An Empirical Analysis and Some Potential Solutions

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• In the same volume

  • Internal Quality Assurance Systems of University Education at the University of Oviedo
  • Exploring the Meaning of Quality for a Higher Education Institution
  • A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin
  • The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2)
  • Corporate University and Company's Competitiveness
  • Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback
  • Factors with Influence on University Research Quality
  • The Choice of Scenario for the University
  • Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade
  • Risk Management in Higher Education
  • Quality Management Systems in University Education Processes
  • Organisational Culture, Job Satisfaction and Higher Education Service Quality
  • Process Improvement Measures in Social Area Organizations
  • Medication Errors and Computerized Physician Order Entry
  • Staff Training on Basic Life Support According to Joint Commission International Standards
  • Mastering Performance Through Quality and Networking
  • Risk Management and Performance Measurement
  • Achieving Quality in a Government Hospital
  • Creative Integration of Different Aspects on Quality
  • Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector
  • Evaluation of Effectiveness of Two Selected Regional Clinical Pathways
  • The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation
  • Quality Communication in Health Service
  • The Role of Local Government in SMEs Technology Transfer
  • Public-Private Partnership
  • Quality in Local Public Services and Users' Satisfaction
  • Efficiency in the Italian Public Administration
  • Australian Local Government and Quality
  • Linking Citizens' Ratings to Services Quality Improvements
  • City Logistic
  • The Local Government of Public Services
  • Productivity at the SUMA Tax Offices
  • Evaluating Citizens' Satisfaction about Public Online Services
  • Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area
  • Assessing Service Quality in a Municipality
  • Public Policies and Corporate Strategies for Successful Models in waste management
  • Evaluating Citizen Satisfaction with Public Online Services
  • Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities
  • Public E-Procurement Service in Serbia
  • The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises
  • Learning from Customers
  • Destination Appeal and Image
  • Experiential Marketing in Tuscany Thermal System
  • Information Quality and Data Collection Methodologies in Tourism Management
  • The Development of a Venue Evaluation Tool (VET) for Tourist Attractions
  • Heritage Tourism
  • High Quality in Agrotourism Services for Sustainable Competitive Advantage
  • Museums as Knowledge
  • Product Variety and Brand Portfolios Strategies in the Hotel Business
  • Customer Satisfaction Surveys in the Hospitality Industry
  • Major Sports Events and Host Economy Qualitative Development
  • Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image
  • The Museum System and Local Government for the Development of the Area
  • Interior Design and Listening to Customers
  • Beyond Retention in Banking Services
  • Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market
  • The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs
  • Banking Services for Outside Customers
  • Corporate Dimension and Quality Performance
  • The Application of Quality Function Deployment in Service Quality Management
  • The Excellence in Workplaces as Competitive Factor for Business Success
  • Risk Management with Credit Derivatives
  • The Time-Space Dynamics of Foreign Trade
  • The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems
  • Building a High Performance Service Organisation
  • Evolution from TQM to Organizational Competitiveness
  • Supply Chain and Quality Management
  • Managing Sustainable Business and Technology Development
  • Real Service Quality
  • Developing Quality in New Communication Strategy
  • Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award
  • Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System
  • Applying Idea Generation Method in Service Organization
  • A Tool for Managing Information to Improve Services
  • The Relationship Between Customer Satisfaction and Customer Loyalty
  • Identification of Processes
  • Performance of Industrial Service SMEs